People drive the work. Processes serve the people. People matter.

Hey, I’m Lakhi.

I've spent over a decade in partnerships and operations in product teams, working everywhere from scrappy start-ups to large organisations. And what did I learn? In every circumstance, the magic happens when you balance commercial acumen, data-driven decisions, context, and real empathy for the people on the other end. That's what drives results every time, and that's what fires me up.

Over my career, I've developed a T-shaped skillset. I genuinely enjoy learning and exploring new skills, getting my hands dirty in data, product operations, insights, tools, workshop facilitation, strategic partnerships, workflow design, and program management.

In Partnerships, you really get to be the mini-CEO of your world, and I loved my time doing that. It's fair to say leaders and colleagues shaped me over my career, introducing pragmatism and ideologies of product thinking and Working Backwards early. I followed that energy and doubled down on those extracurricular projects, moving back into operations with creative product thinking and real-world knowledge about the metrics that matter through commercial experience.

I'm currently working to complete my BIDA certification and live on the beautiful Isle of Wight, United Kingdom, with my husband, Nick, our son, Oliver, and our really, very vocal cat, Chunky.

Skills

Hard Skills Product Operations • Strategic Partnerships • Commercial Strategy • Market Insights • Business Intelligence • Data Presentation • Win/Loss Analysis • Gap Analysis Process Design & Optimisation • Process Alignment • Workflow Automation • Program Management

Soft Skills Cross-functional Collaboration • Global Teams • Alignment • Workshop Facilitation • Strategic Planning • Prioritisation • Change Management • Data-Driven Decision Making • Negotiation & Influence • Relationship Building • Problem Solving • Conflict Resolution • Adaptability • Critical Thinking • Customer-Centric Thinking • Active Listening

Tools & Platforms PowerBI • Excel • PowerQuery• Notion • Asana • ClickUp • Monday.com • Zapier • MailChimp • Salesforce • Slack • Microsoft Apps • Google • Miro • Jira

AI & Automation AI Ethics • AI Agent Building • Prompt Engineering • AI-Assisted Workflow Design • Vibe Coding

Currently,

Senior Content Operations Manager - Product Operations

  • I'm proud to be part of Cornerstone's Content Product Division, joining in partnerships before transitioning to operations. In both roles, I've driven growth programs and prioritisation through data insights and cross-functional project management and supporting metrics and KPI development.

    Led transformational initiatives including partner integration migrations, acquisition strategies, and strategic communication programs. At the intersection of data, product and operations, I've architected dashboards with BI teams, created insight reports, designed data-driven partner qualification processes, and built strategic planning frameworks to align roadmaps with OKRs.

    Whether transforming partner processes that drove content usage growth or establishing workflows that eliminate silos, I combine commercial acumen with data intelligence to deliver scalable results.

  • Developed partner strategy through market research and trend analysis, delivering strong incremental revenue impact within six months.

    Building a Partner Relationship Management Tool in ClickUp for cross functional insight and management, we drove 200% growth through New Partner Initiative implementation, and led end-user research across stakeholder groups to optimise revenue streams, launching in two new industry and global markets. Regularly Amazon's 6-pager methodology and “Good Strategy, Bad Strategy” frameworks to present leadership with strategic decision-making.

  • Managed a 60-partner portfolio, consistently achieving 120-200% of revenue targets through multi-level engagement strategies that drove referral business. Created data-driven account plans and customised partner strategies, resulting in joint propositions and increased market share.

    Established structured business reviews to align objectives and built feedback loops between partners, product teams, and customer success. Supported the Dojo launch across the partner portfolio with enablement that accelerated adoption.

Testimonials

  • "Her strategies have led to dramatic increases in learner engagement, boosting learner success and driving substantial revenue growth for our products."

    Jamie Jones, Operations Leader | Cornerstone

  • "She excels in managing stakeholder relationships, evangelizing data-driven decisions, and streamlining processes."

    Ellanor Jordan, Product Manager | Cornerstone

  • “An outstanding team mate, leader and pure professional. Lakhi has incredible insight, an inquisitive mind and a hunger for getting stuff done. Data driven whilst applying heart and lateral thinking to all she does.”

    Andrea Sennett, Director of Partnerships | Docebo

  • "She is focused, dedicated and ambitious - she is always eager to learn new things to push herself and to keep up to speed within the industry.

    Kavita Johal, Senior Customer Success Manager

  • “Lakhi is personable, a great listener and a real team player and will be a real catch to any discerning organisation.”

    Peter McManus, VP Global Partnerships | ACRELEC

  • “She picked up the role very quickly and it wasn't long until she started to make an immediate impact with what was previously a stagnant portfolio of partners.”

    Patrick Ashton, Partnerships Director | Worldpay

  • “As a project and people manager, Lakhi's positive attitude and energy is infectious. Managing multiple stakeholders both internally and externally, she always has the big picture vision and strategy in place, backed up by the attention to detail and drive to make things happen.”

    James Cronin, Employee Engagement Consultant | FIFA

  • "Lakhi's positive energy and can-do attitude helped to make every task we worked on together easy and fun."

    Greg Wild, Senior Product Manager | Contentsquare

My values

  • Genuine connection.

    To people, to the market, to customers, to teams, and the company's values and mission.

  • Integrity over optics.

    Making decisions based on what's right, not just what's convenient.

  • Simplicity and clarity.

    Remove unnecessary complexity, communicate straightforwardly, and focus on what actually matters.

  • No B.S.

    Leave the games to politicians, and focus on doing really good work.

  • Data is King, Context is Queen.

    Our opinions, whilst interesting, are irrelevant.

  • Progress over pride.

    Check egos, listen to feedback, and focus on finding the best answer.